Refund

Refund or Replacement Categories, 10-day Return Window (applies to all Fulfilled by Amazon and Prime Eligible items)

Product Categories
Return Conditions/Exceptions

Used Mobiles, Tablets and Laptops

Can be returned for refund only.

Refunds applicable only if determined that the item was not damaged while in your possession, or is not different from what was shipped to you.

Refurbished mobiles, tablets, and laptops.

Not eligible for return if the item is “No longer needed”

Damaged / defective items, or item not as described, can be returned for a refund only and is not eligible for replacement.

Mobile accessories, Software, Toys, Baby, Home & Kitchen, Pet Supplies, Office & Stationery Supplies

Returns are not accepted for edible items and some consumable items.

Toy vehicles, sports and outdoor toys are not eligible for refund. A free replacement will be offered for damaged/defective items, if the issue is reported within 10 days.

Printers

Contact these brands directly:

For device-related issues in Canon and HP printers, please contact the brand directly.

Contact us:

For device-related issues of other brands and for item not as described/physically damaged items of all brands, please contact us within 10 days for a free replacement.

Precious Jewellery

Precious jewellery items have to be returned in tamper free packaging. Any additional cost incurred for tamper free packaging will be reimbursed.

Tyres, Rims & Oversized Items (Automobiles)

Return pickup facility is not available for these items. You can self return these products using any courier/ postal service of your choice. Learn more about shipping cost refunds.

Car Parts & Accessories, Bike Parts & Accessories, Helmets & other Protective Gear, Vehicle Electronics

Items that you no longer need must be returned in new and unopened condition with all the original packing, tags, inbox literature, warranty/ guarantee card, freebies and accessories including keys, straps and locks intact.

Large Appliances – Air Conditioner, Refrigerator, Washing Machine, Dishwasher, Microwave

Not eligible for return if the item is “No longer needed”

For damaged/defective items, items with missing parts or item not as described a refund will be issued. These products are not eligible for replacements.

Furniture

Not eligible for return if the item is “No longer needed”

For damaged / defective items, items with missing parts or item not as described, replacement will be offered, if the issue is reported within 10 days. Replacement may be offered for the entire product or part(s) of the product.

Televisions

Items that you no longer need must be returned in new and unopened condition with all the original packing and accompanying accessories within 10 days of delivery.

For damaged / defective items, or item not as described, please contact us within 10 days for a free replacement or refund

Refund or Replacement Categories, 30-day Return Window (applies to all Fulfilled by Amazon and Prime Eligible items)

Product Categories
Return Conditions/Exceptions

Used Books

Can be returned for a refund only.

Refunds applicable only if determined that the item was not damaged while in your possession, or is not different from what was shipped to you.

Books, Movies & TV Shows, Apparel, Watches, Fashion Jewellery, Shoes, Luggage & Handbags

Any luggage items with locks must be returned unlocked.

Music, Beauty, Sports, Fitness and Outdoors

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Refunds for Items Fulfilled by Amazon/Prime Eligible Items

When you return a fulfilled by Amazon item, refunds are issued to the payment method used at the time of purchase, except for Cash on Delivery. All Prime eligible items are fulfilled by Amazonwith added free fast delivery benefits.

Payment Method

Refund Method

Refund Time-frame

Credit Card/ Debit Card

Credit Card/ Debit Card

3-5 business days

Net Banking

Net Banking Account (Credited to Bank Account)

3-5 business days

Cash on Delivery

NEFT to Bank Account

Paper Cheque

Gift Card

3-5 business days

8-10 business days

2 business days

Gift Card

Gift card

2 business days